Refund Policy

Individual Entrepreneur Milana Fedotova, registered under the laws of the Republic of Serbia (hereinafter - “Administration”), establishes this Refund Policy for services provided through the website https://grailgun.ai (hereinafter - “Service”). This Refund Policy (“Policy”) governs the conditions and procedures for refunds related to the services provided by https://grailgun.ai (“Company”, “we”, “us”, “our”). By purchasing or using our services, the customer (“User”, “you”, “your”) agrees to the terms of this Policy.

1. Scope of the Policy

This Policy applies to all purchases of subscription plans, digital services, and electronically supplied software products provided through our platform. The Policy is an integral part of the Terms of Service and must be interpreted in conjunction with applicable consumer protection laws, including the Law on Consumer Protection of the Republic of Serbia (Zakon o zaštiti potrošača), where relevant.

2. Statutory Right of Withdrawal (Serbian Consumers Only)

2.1. Users who qualify as consumers under Serbian law and who enter into a distance contract (online purchase) are entitled to withdraw from the contract within 14 (fourteen) days from the date of purchase without stating any reason. 2.2. To exercise the statutory withdrawal right, the consumer must submit a clear and unambiguous written statement via email to info@grailgun.ai 2.3. Exception for Digital Content and Digital Services: If the User has expressly requested and agreed that the provision of digital content or digital services shall commence prior to the expiration of the 14-day withdrawal period, and has acknowledged the loss of the right of withdrawal, the statutory withdrawal right may no longer apply, in accordance with Serbian consumer protection regulations. 2.4. The Company shall reimburse all payments received from the User within 14 (fourteen) days from the day of receiving a valid withdrawal notification. Refunds shall be issued using the same payment method originally used, unless otherwise expressly agreed.

3. Voluntary Refund Policy (Non-Statutory)

3.1. In addition to statutory obligations, the Company provides a voluntary refund option applicable to all Users, regardless of jurisdiction. 3.2. A voluntary refund may be granted if the User submits a request within 7 (seven) days from the initial purchase date and if the account has not been subject to significant use, including but not limited to: execution of automated workflows or operations, activation or deployment of bots, substantial consumption of system resources, usage inconsistent with the intended evaluation of the service. 3.3. The Company reserves the right to determine, at its sole discretion, whether usage qualifies as “significant” for the purposes of this Policy.

4. Subscription Renewals

4.1. Fees paid for subscription renewals (monthly or annual) are non-refundable. 4.2. Users may cancel their subscription at any time. Cancellation prevents future charges but does not entitle the User to a refund for the current billing cycle.

5. Refund Exclusions

Refunds shall not be issued under the following circumstances: ● the User has materially used the service prior to submitting a request; ● the User has downloaded, activated, or otherwise accessed digital content in a manner that constitutes consumption of the service; ● the request concerns renewal payments; ● the request is submitted after the voluntary refund period; ● the User breached the Terms of Service.

6. Refund Procedure

6.1. Refund requests must be submitted in writing to info@grailgun.ai and must include: ● full name, ● account email address, ● transaction details, ● purchase date, ● reason for the request (optional unless legally required). 6.2. Upon review, the Company will notify the User of the approval or rejection of the refund request. If approved, refunds will be processed within 7–14 business days.

7. Amendments to This Policy

The Company reserves the right to amend this Policy at any time. Revised versions become effective on the date of publication on the Company’s website. Continued use of the service after such changes constitutes acceptance of the updated Policy.

8. Contact Information

For any questions regarding this Policy, please contact us at: https://grailgun.ai/

Email: info@grailgun.ai MILANA FEDOTOVA PR Preduzetnik, Serbia PIB: 114956391 Registration No: 67981804 Address: Tikveška 19, Voždovac, Belgrade, 11050